agent email. When sending messages from a standalone system, it’s hard to maintain a 1-to-1 relationship between the users of both systems. In this case, an agent can be specified by their email address.

agent ID. It can be found on agent’s page or received from a webhook. Alternatively, you can use agentEmail + agentName + receivedFrom instead (all 3 fields required).

agent name

mark your messages to distinguish messages created by you from the others.

message text

visitor’s ID received from a webhook or generated by you to bind existing user account to Conversations